FAQs

E-COLLECTA FAQS

What is E-Collecta?

E-Collecta is a crowd funding platform for people who need to raise funds to make a big impact in others life, their own life or even a whole community.

Project/Campaign owners can run a Project/Campaign on behalf of other people or for themselves, and be supported by relatives, friends or even people they don't know.

All Projects/Campaigns have their own funding goal and time limit.

A Project/Campaign can collect supports as long as it is still within its time limit. A project will end after it's time limit passes.

The amount collected for a project will be delivered to the owner once it has finished (regardless if the goal has been met or not), or in case the project owner requests a withdrawal.

Questions about E-Collecta (for supporters/Donors)

How can I support a campaign/project?

To contribute or support a Project/Campaign with your donation please follow the steps below.

1. Select a Project/Campaign you are interested to support on E-Collecta
2. Tap the Project/Campaign you want to support
3. Tap the [Donate Now] button.
4. Fill in the amount you want to support, write your support comment (optional)

5. Choose the funding gateway method you prefer and Click Donate
6. Enter your payment information

7. Confirm the payment

What is the Project Owner/ organizer?

Project owner/Organizer is the user who created and published the project/campaign.

A campaign/project is published with the responsibility taken fully by the project owner. Also, all inquiries made from supporters regarding the project is also handled fully by the project owner.

What should I do if I do not want my identity to be known when I am supporting?

Tick the [Make an anonymous] checkbox before you make your support. You will remain anonymous to other users except to the project owner themselves.

However, please do note that the supporting amount and your support comment can still be viewed by others.

What are the payment / funding gateways available for Donations?

A number of funding gateways are available such as VISA and MasterCard, Mobile Money, Crypto Currency, Perfect Money, etc.

What is the currency used to donate?

Donations are made in US dollars.*

Can I choose the currency for a project/campaign?

At the moment, we only accept US dollars.

Questions about E-Collecta (for Campaign/project owners)

How can I run a project/Campaign?

You can directly create your campaign/project if you tap the link below:
https://e-collecta.com/create/campaign

Please, describe the content of your project/campaign honestly and as detailed as possible, and add pictures / video related to the content of your project.

Can I use E-Collecta in my country?

E-collecta can be used almost globally, except the countries listed below:

- Cuba
- Fiji
- Republic of Iraq
- Islam Republic of Iran
- Democratic People's Republic of Korea
- Libya
- Zimbabwe

This list is frequently updated

Is there a cost for sign up / publishing a campaign/project?

The E-collecta platform is free of charge.

However, 5% of the collected amount will be charged to charity campaigns and 10% to projects.

Third party fees will be charged depending on the funding gateway used to donate. (credit card settlement fee, bank transfer fee, etc.).

Is there a monthly fee charged on E-Collecta?

No.

What is the process of running a project/campaign?

The process for starting a project/campaign is as written below:

1. Tap the [Create project/campaign] button and create your project/campaign.
2. Share your project with close friends and relatives

3. When your project ends, we will send you the collected amount through the remittance method selected according to your country.

What kind of Campaign/project can be published?

It is actually possible to publish any kind campaign/project, either for yourself or on behalf of another person. There are several different categories:

- Medical
- Family
- Community
- Disaster
- Immigration
- Education
- Art
- Business
- Study abroad
- Travel
- Covid-19 relief
- Animals etc

However, in the event that the terms and services of our service is breached, the publishing of a project will not be accepted.

Can I choose the currency for a project?

At the moment, we only accept US dollars.

How do you judge a project to accept its publication during the verification process?

We judge it based on the verification of the project owner identity, mainly. In case we judge the project could be a kind of scam or the story is not true, we won't allow its publication.

What is the publishing period of a Campaign/project?

The average period of most projects is around 1 to 3 months.
However, the project owner can decide the duration of his/her project.

How can I receive the funds collected?

Depending on your residence country, the remittance method used to send you the collected funds will be different.

Can I also receive the extra funds that exceed the goal set for my campaign/project?

Yes you can.

Even if the goal of a campaign/project is met before it ends, the project will still continue until the intended end date. The project owner is entitled to receive all the collected funds, including the extra funds for a project once it ends.

Can I cancel a project once it has started?

Yes you can.

What is the minimum amount that can be donated?

The minimum amount is USD 1.

What happens if a campaign/project ends without meeting the goal?

We will still deliver the funds collected regardless if the goal has been met or not.